The Federal government is stepping up to more effectively deliver American citizens superlative services that they deserve. From the far-reaching Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government to the President’s Management Agenda’s priority 2, Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience, the government is zeroing in on its citizens.
Join AFFIRM as government thought leaders discuss their paths to modernizing the government’s approach to delivering services that meet the public’s expectations.
This event is on the record. There are 1 CEU available for this program.
Learning Objectives
SpeakersNoreen M. Hecmanczuk, Digital Experience Advisor to the Federal CIO, Office of Management and Budget
Ken Corbin, Chief Taxpayer Experience Officer, Internal Revenue Services
Dr. Janae Lockett-Reynolds, Associate Director for Human Systems Integration, DHS Science & Technology
Colt Whittall, Chief Experience Officer, U.S. Air Force
ModeratorMartha Dorris, Founder, Dorris Consulting
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