Description

Federal agencies are increasingly leveraging shared services to eliminate silos, optimize IT spending, and deliver seamless digital experiences to both internal stakeholders and the public. However, scaling enterprise-wide IT services across diverse sub-agencies and complex mission environments requires strict operational governance, robust visibility, and proven leadership.

Join AFFIRM, sponsor LogicMonitor, and a panel of government executives and industry experts, as we examine how agency leaders are successfully building, managing, and modernizing shared service models across government.

Key Discussion Points:

• Architecting for Scale: Best practices for transitioning from fragmented, siloed operations to unified enterprise shared service models.
• Operational Visibility & Service Management: Maintaining enterprise-wide reliability and SLA performance across shared infrastructure and multi-tenant platforms.
• Cross-Agency Collaboration: Navigating policy, funding mechanisms, and organizational change management in modernizing federal IT.
• Lessons from Enterprise Leaders: Real-world strategies for scaling critical healthcare and public benefit services across major federal enterprises.

Moderating:

Jason Miller - Executive Editor, Federal News Network

Speaking: 

Mangala G. Kuppa - Chief Information Officer, U.S. Department of Labor
Beth Archibald Martin - Federal Government, UX/CX Design Subject Matter Expert